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Conflict Management & Risk Assessment Training

Conflict Management & Risk Assessment TrainingA course that will ensure your staff are fully equipped to deal with challenging and confrontational situations in a professional and responsible way. This course is designed for the lone worker although many of the skills taught can be carried over into personal life.
 

The course covers:
  • Responses to threat
  • Emotional versus Rational / Fight and Flight
  • Triggers and Inhibitors
  • Stimulus and Response
  • Reducing Risk
  • Primary Response
  • The STOP – LOOK - LISTEN  Approach
  • Risk Assessment
  • Key Legislation and Policy



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