Fife Council

The Social Work Service in Fife Council provides services to over 22,000 people each year. We have been using Guardian24 since 2003 and have recently signed up for another 3 year contract for 3000 users.
 

Service Manager Jon Bolton explains: "Violence against our staff is a real concern and one we have a responsibility to take very seriously. This is not a new problem, or a problem that just affects Fife. We have over 5000 employees delivering crucial services to vulnerable people and their families - often when they are desperate for help and support. It is a sad reality that, in some cases, these employees may also find themselves facing difficult and potentially threatening situations."

Gill Kirk is the administrator of Guardian24 in Fife. She adds, "We have a duty to work alongside our staff, listen to their experiences and not only provide them with essential training, but explore other practical ways we can keep them safe while they are at work. Guardian24 is an excellent safety monitoring system for our Social Work staff who work alone. It gives our staff confidence and security when walking into unknown situations without the back up of colleagues. The Guardian24 website allows us to take control of the administration side of the system and is simple and easy to use. However, the team at Guardian24 are always happy to assist when we are unable to update the website ourselves and are always on hand for any problems our users have with the 24 hour helpdesk service."