Link is a Housing Association in the central belt of Scotland, which provides low cost housing and staff to support service users in their own accommodation.
Staff members from two of the subsidiary services are required to carry out their role remote from the support of other staff. These identified lone worker roles were risk assessed and control measures were put in place to reduce the risk. Two of the control measures we took were training staff on lone working procedures and the introduction of the Guardian24 system.
"The Guardian24 system was chosen as it is easy to use with no additional equipment required (mobile phones were already provided for staff). We have reviewed other systems but feel Guardian24 meets our needs, and from a customer service perspective the helpful Guardian24 team answer all queries quickly and efficiently".