Read what our customers have to say about our service.
Hyde Housing Group - Hyde Group’s Health and Safety Manager Kim Smith-Clarke states:
“The Guardian24 application on BlackBerry is much more user friendly. The locking system can be overridden and we feel it offers better protection for emergency use. In addition, team leaders can monitor usage and identify any very vulnerable members of staff.”
To download the Hyde Housing Case Study click here
Hospice of the Valleys - Andrew Richards, Cheif Executive says:
"Our specialist care nurses play a critical role in suporting and enhancing the lives of patients in the local and South Wales community. Often, this means treating patients in their own homes. With 20 nurses working across such a large area, the solution provided by Orange and Guardian24 means we know where they are at all times, reassuring them and us that they are protected while doing their valuable work.''
To download the Hospice of the Valleys case study click here
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Service Manager Jon Bolton explains:
"Violence against our staff is a real concern and one we have a responsibility to take very seriously. This is not a new problem, or a problem that just affects Fife. We have over 5000 employees delivering crucial services to vulnerable people and their families - often when they are desperate for help and support. It is a sad reality that, in some cases, these employees may also find themselves facing difficult and potentially threatening situations."
Gill Kirk, administrator of Guardian24 in Fife adds: "We have a duty to work alongside our staff, listen to their experiences and not only provide them with essential training, but explore other practical ways we can keep them safe while they are at work. Guardian24 is an excellent safety monitoring system for our Social Work staff who work alone. It gives our staff confidence and security when walking into unknown situations without the back up of colleagues. The Guardian24 website allows us to take control of the administration side of the system and is simple and easy to use. However, the team at Guardian24 are always happy to assist when we are unable to update the website ourselves and are always on hand for any problems our users have with the 24 hour helpdesk service."
Fife Council - Brian Gippert, Health & Safety Officer says:
"The Guardian24 system was chosen as it is easy to use with no additional equipment required (mobile phones were already provided for staff). We have reviewed other systems but feel Guardian24 meets our needs, and from a customer service perspective the helpful Guardian24 team answer all queries quickly and efficiently."
Rachel Cane – Area Business Administrator
"We began using Guardian24 when we set up a new Floating Support Service in Norfolk in April of 2007. We found the service really easy to set up with every part of the process explained in full. Representatives from Guardian24 came to spend time with us to give us full training on how to implement and use the system. We were also given a supply of the instruction booklets and materials we would need to show our staff how to use Guardian24 effectively."