Lone workers operate in every sector. However, every Lone Worker has a different challenge, faces different potential risks and has their own way of working. For that reason, Guardian24 is not a ‘one size fits all’ solution. We allow every user organisation and individual user to mould and adapt our services to best fit their needs.
For example, we are ‘device agnostic’. You may prefer to use a mobile phone, a PDA, a smartphone or a specialist Lone Worker Device. You may want to advise someone of every activity or just have the capability to create a ‘panic alarm’. Your alerts may go to your own office or to one of a number of selected, audited and accredited ARCs (Alarm Receiving Centres).
We believe you must always have a choice.
Guardian24 - How does it work?
Guardian24 is a Lone Worker personal security service that can be used via a BlackBerry® Smartphone, Windows PDA, Mobile Phone or specialist Lone Worker Device.
The Guardian24 service will allow users to log in and out of daily tasks, leaving details of their location and the expected duration (logging an activity). If an activity over runs Guardian24 will automatically call the user to verify their safety. If the user cannot be reached a nominated respondent will be notified informing them of the overrun activity. At this stage an agreed protocol will be followed to verify the user's safety and location.
Should the user feel that their safety has been compromised at any time they can press a dedicated hot key on a chosen device to summon emergency assistance. At this point Guardian24 provides the user's personal details, activity details and live audio to the respondent receiving the escalated call. The respondent may then call the incident helpline and connect to a live feed through the user's handset for further emergency audio. This information is invaluable if you need to notify the emergency services.
Guardian24 is device and technology agnostic meaning customers are not tied into working with one device, manufacturer, or technology. These can all be 'mixed and matched' within a customer organisation to suit different job, risk and activity profiles.
Guardian24 works with the widest range of Specialist Devices including BlackBerry smartphone, Windows PDA,
mobile phone, Identicom, SmartLinQ devices etc...
Devices & Training
Secondly, we provide an overview of the broad range of
lone worker devices that we support. Next we look at how the user and manager can make the most of our services through
training.
Support & Consulting
However, training isn’t everything. Even with the best Lone Worker solution you need to have a foundation of best practice. Do you have
policies on Lone Working? Have you carried out a
lone worker audit? Have you carried out a risk assessment on the staff who carry out any form of mobile or lone working? Have you considered the legal implication and exposure the organisation faces through its Lone Working activities?
With the recent introduction of Corporate Manslaughter and other legislation there is a growing need for organisations to take all of the right steps to ensure staff are protected. Not acting carries a risk and a very high potential cost. We provide a range of support and consulting services in addition to ‘just’ providing an extremely powerful Lone Working service. These offerings are known as the
'Guardian24 Safety Circle’ and have helped a large number of organisations to reduce risk, prevent cost and support their staff more effectively.
In order to provide the highest level of expertise and capability in all areas we have chosen to partner with true ‘best of breed’
partners. The final section provides information on our core business partners.