Manage, Monitor and Maintain

Guardian24 provides a very effective and simple to use management tool – Guardian24 Web. This allows clients to effectively manage, monitor and maintain their account, without the requirement for any expensive hardware or software installation at their premises. In addition, amendments to your service are made in real-time without the delay associated with many competitor services were amendments must be submitted by email then wait in a queue for manual processing at some subsequent point in time.

Guardian24 web highlights:

• Provides clear and consistent view, Identify usage trends – Generate reports.
• In addition to the web service we have a special team of personnel devoted to ensuring your Guardian24 service runs smoothly.
• This “Client Support” team have extensive experience working with organisations to ensure they employ best practices when Lone Working and that derive best value from their Guardian24 service.
• They can also help, advise and train users and managers on all aspects of the service including devices etc. Clients may avail of a free 24hr helpdesk service also.

Additional key points:

• No expensive hardware or software installation – Maintained, backed-up and secured.
• No premium rate call charges or hidden rates.
• Extensively automated and secure – minimising the risk of ‘human error’.
• Dedicated team of professionals - Client Support and Account Management as part of our standard offering.
• 24-hour Technical Support.
• Consultancy based services.
• Exceptional bespoke training programmes – train the user, trainer, manager and respondents.

Full SMS messaging service (normally free).
Full audit trails and incident reports.
Power to make instant changes – add or remove users, change alarm protocols for holiday periods etc.
Helpdesk and Client support will also help and work with you when required.