Frequently Asked Questions

A:  The technology itself is not intended to represent the total solution in an effective risk management strategy and cannot replace effective personnel training and awareness. However, has been specifically developed to become an integal part of your lone worker policy and standard operating procedures. See The Guardian24 Safety Circle on how we can offer the complete range of services to help you comply with your 'Duty of Care.'

A:  According to the Health and Safety Executive the definition of  Lone Workers are 'those who work by themselves without close or direct supervision.'

Lone Workers can be found in a wide range of industries and situations, some examples being:

 - Self Employed people, working from home.
 - Sales Representatives travelling to various locations.
 - Housing Officers, making home visits alone.
 - District Nurses, making home visits alone.
 - Community Workers.
 - Drivers.
 - Engineers.
 - Postal Workers.
 - NHS and Medical workers.
 - Social Workers.
 - Estate Agents.

A:  Careful consideration needs to be taken when selecting the most appropriate forms of communication technology for your staff. Selecting a device should be based on risk profile and reflective of your existing work arrangements. It is not always possible to provide every lone worker with one type of device. This can be due to a number of important factors, such as; levels of risk your staff face, environmental conditions, work duties, costs etc....
A Guardian24 epxert will work with and advice you on what will be most suitable and effective. Click here to book an appointment.

A:  Guardian24's unique licensing flexibility permits any user to use any number of devices to access the service without additional charges or management billing overhead. This enables the worker to use their primary lone worker device in conjunction with another unit if and when required. This multi-modal approach is a common thread throughout Guardian24.

A:  A dedicated, friendly and experienced team of client support and technical professionals, are available 24/7, 365, to help advise and guide you and your staff who have access to our services. Client satisfaction has been a key to our success and is evident in our high percentage rates of customer renewal and rentention year on year.

A:  Our implementation experience, on-going support and account management has been fundamental in ensuring organisations are able to encourage the proactive use of the technology. However, all control measures must be documented and incorporated as part of your policy and procedures for lone working.

Although employers have a responsibility for ensuring the safety of all staff, employees must also take responsibility for their own safety and understand the precautionary measures fully. Staff must be sufficiently trained and experienced and management should be able to regularly monitor and review progress.