Many organisations claim to lead in a market or sector. Guardian24 is, by several measures, the leading supplier of solutions to the UK
Lone Worker market. Our subscriber base now exceeds 32,000 users; with approximately 400 public and private sector organisations across the UK benefiting from our services and handling over 1.3 million transactions per month. Among our customers are local authorities, healthcare services, housing associations, central government bodies, NHS trusts, educational institutions, charities, banking, insurance, and construction etc.
What is a lone worker?
Lone workers can be generally defined as any employee or representative who is either isolated in their working/office environment or who works unsupervised outside a shared office. Browse for more details on the lone working market and the lone worker legislation
Why Guardian24?
We have a track record of providing new capabilities which are then widely adopted by others. We aim to achieve compliance with new standards – for example BS8484 – at the earliest stage and with solutions which not only meet, but exceed those standards.
We are heavily involved in both the industry and standards bodies and are widely regarded as leading experts in this field.
Since the introduction of Guardian24, we have grown a very large client base which is over 32,000 users. We provide our services to over 400 client organisations which represent as broad mix of the public and private sectors. Customer satisfaction is very high with an unrivalled annual renewal rate from our clients.
We believe that each organisation and individual user has unique requirements. For that reason we deliver a highly tailored capabilities and we are ‘device agnostic’. One user may need, or prefer, a specialist device while others prefer to use their existing mobile phone, PDA or BlackBerry smartphone. We aim to deliver the service and solution you need to best match your requirements.
Guardian24 works with the widest range of
specialist devices including BlackBerry Smart phone, Windows PDA, mobile phone, Identicom, SmartLinQ lone worker device etc...
We work closely with each client organisation. We can provide support and guidance in Risk Assessment, Policy Review and Development, Lone Worker Monitoring, Devices and SIMs, Alarm Response Services, Policy Implementation and Bespoke Lone Worker Training, Lone Worker Legal Services and Procurement.
We describe this activity as the
Guardian24 Safety Circle.
So how does it work?
Guardian24 can be used via a BlackBerry® Smartphone, Windows PDA, Mobile Phone or specialist Lone Worker Device. It allows users to log their whereabouts leaving details of their location and the expected duration. If their activity over runs Guardian24 will automatically call the user to verify their safety. If the user cannot be reached a nominated respondent or Alarm Receiving Centre (ARC) will be notified informing them of the overrun activity. At this stage an agreed protocol will be followed to verify the user’s safety and location.
Should their safety be compromised the user can discreetly press a dedicated key on a chosen device to summon emergency assistance. At this stage Guardian24 will record live audio and immediately notify a nominated respondent or ARC. Guardian24 provides the user’s personal details, activity details and live audio to the respondent receiving the escalated call. The respondent may then call the incident helpline and connect to a live feed through the user’s handset for further emergency audio. This information is invaluable if you need to notify the emergency services.
Guardian24 is currently used to protect over 32,000 staff when lone working, traveling to and from work, visiting clients in their homes and businesses and when working in isolation on remote sites.